- Top Ten Strategies for Delivering 5-Star Customer Service by Bea Fields
Customer satisfaction is valuable, but customer loyalty is priceless. In today's competitive world of business, it is becoming more and more important to deliver customer service that is unbeatable.
524 words 2006-07-23 - Delivering Great Customer Service - 10 Tips by Jane-Michèle Clark
It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you won’t be profitable for long unless you have a solid customer retention strategy in place – and in action.
1484 words 2006-07-22 - Customer Service and The Human Experience by Rosanne D'Ausilio, Ph.D.
Historically, customer service was delivered over the phone or in person. Customers didn’t have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible touch points of entry for any given interaction.
1429 words 2006-07-22 - It's All About The Customers, Baby by Dr Kem Thompson
If you want to ensure a steady stream of customers in your business, you must always remember why you're in business in the first place. Sure you want to earn a decent income for yourself, but you also want to provide a useful service don't you?
390 words 2006-07-22 - Do Yourself A Favor: Provide Outstanding Customer Service! by Rita Ballard
Your customers are your business. Without them, life would be very difficult. The best way to keep your customers, and get new ones, is to provide outstanding customer service. Any contact with a customer provides fertile ground for giving great customer service.
425 words 2006-07-20 - Getting Back Lost Lawn Care Business Customers by Kevin Whiteside
If you own a lawn or landscape company, you will eventually lose some customers. Most customers will not even tell you why they are letting you go. At many times this will come as a surprise to you.
501 words 2006-07-19 - The Voice of Customer Service: The Sweet Sound of Telephone Support by Craig Harrison
Customer relationship management tools abound, yet let's hear it for old technology. Your voice is the most multifaceted customer service tool in your toolkit. Your voice can convey concern, care and compassion.
751 words 2006-07-18 - What's The Customer Service Buzz About Your Business? by Tim Knox
If you're a regular reader of my column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the provider of said product or service become apathetic, obnoxious or just downright rude after the transactional smoke has cleared.
1157 words 2006-07-18 - Show Your Customers You Care by Ed Sykes
I recently went to a major computer/electronics store to buy an expensive software package. I felt good that I was able to find the software at a substantial discount. But by the time I was through paying for my purchase I never wanted to come back to the store again.
728 words 2006-07-18 - Getting More From Your Customer by Matthew Tibble
We are all customers of one product or another. How is it we always seem to buy or shop from the same place? What is it that these businesses do to keep us coming back and buying from them?
252 words 2006-07-17 - Leave Your “Buts” Behind for Great Customer Service by Ed Sykes
How many times have you heard something similar to this in a customer service situation? Customer: “Why don’t you just do it this way, and it will take care of the situation. ” Customer Service Person:
607 words 2006-07-17 - Customer Intimacy and Empathy are Keys to Innovation by Jim Clemmer
"Above all, we know that an entrepreneurial strategy has more chance of success the more it starts with the users — their utilities, their values, their realities . .. the test of an innovation is always what it does for the user.
765 words 2006-07-16 - Astonish Your Customers With These Customer Service Tips by Catherine Franz
Customer service today is getting worse. Win customers over and you build your business for life. Proven by the leader in the industry -- Nordstrom's. Nordstrom's customer service keeps improving and they continue to drive others out of business because of it.
434 words 2006-07-16 - 6 Ways to Improve Customer Service by Jim Rutherford
How well do you look after your customers? Most companies probably think they do a good job, but the addition of technology into large, national call centers has caused many organizations to focus on technology solutions as opposed to people solutions.
295 words 2006-07-15 - The CRM Will Give You the Customer Knowledge You Need by S. Maurer
In today's competitive business environment, a successful Customer Relationship Management CRM strategy cannot be implemented by only installing and integrating a software package designed to support CRM processes.
246 words 2006-07-15 - Customer Service Is Dying- and I'm Not Feeling So Good Myself by Garrison Wynn
Have you ever called a company and been greeted with the phrase “Hold, please”? How do they know you can hold? They don’t even know who you are. Maybe you can’t hold; maybe you have 10 seconds of juice left on your cell phone and your hair is on fire.
688 words 2006-07-15 - Is Bad Customer Service Killing Your Business? by Tim Knox
It's time to beat the old bad customer service drum again. I know, I'm sick of beating the drum, too, but as long as bad customer service runs rampant through so many businesses I feel it is my entrepreneurial duty to bring it to your attention.
847 words 2006-07-14 - Ten Customer Service Secrets to Win Back Customers by Ed Sykes
Recently I was facilitating an Outstanding Customer Service program and broke for lunch. Knowing that the restaurants in the area had much to desire as far as service I gave the students an extra fifteen minutes for lunch.
1701 words 2006-07-13 - What is Great Customer Service? by Daryl Des Marais
In almost all cases customers come to your business because they have a problem and believe that you may have the solution. Whether you do, or whether you can build enough trust with the customer to let them solve their problem is up to you.
322 words 2006-07-12 - Does Your Customer Service Suck? by Darryl Gee
As a customer, I know what it's like to be on the customers side of the counter. You want to turn over your hard earned money for goods or services. You are then confronted with attitude, rudeness and utter disregard for just how hard you have worked for your dollar.
739 words 2006-07-12 - Customer Service: Stop Sabotaging Your Customer Relationships by Lora J Adrianse
If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes. " I immediately think to myself, "Oh great, here comes the game of 20 questions.
695 words 2006-07-12 - Winning Customers Over the Phone by Lydia Ramsey
Do you sometimes wonder where your customers have gone? In a study by the International Customer Research Institute, individuals gave the following reasons for becoming "non-repeat" customers:
509 words 2006-07-11 - Customer Service Warning—What to Watch for That Indicate We Have a Customer Service Problem by Alan Boyer
Do you frequently hear that customers are unhappy about something, and sometimes they are downright frustrated. Yet, what you hear from your employees is, “Stupid customers! They just don’t understand how to use the product”?
1279 words 2006-07-11 - Where Are The Delighted Customers? by Robert Craven
WHERE ARE THE DELIGHTED CUSTOMERS? QUESTIONIf every company wants to delight its customers, then how come we don't spend most of our ‘customer days’ delighted? THE EMPEROR'S NEW CLOTHES?
321 words 2006-07-11 - Have You Hugged a Customer Today? by Kathy Gulrich
It all started a couple of weeks ago when a friend asked me if I could scan and print some of her slides. No problem, I said. Boy, was I mistaken. .. . As it turns out, I seldom use my scanner for slides.
616 words 2006-07-11 - First Contact: The Source of Customer Loyalty by Leanne Hoagland-Smith
With customers being smarter, more cost conscious, more product knowledgeable and more demanding, improving customer service has become a major focus within many businesses. In Customer Satisfaction is Worthless; Customer Loyalty is Priceless, author Jeffrey Gitomer contends the real solution is shifting the paradigm away from customer service to customer loyalty.
421 words 2006-07-11 - At Your Service: The Ten Commandments of Great Customer Service! by Susan Freidmann
Customer service is an integral part of our job and should not be seen as an extension of it. A company’s most vital asset is its customers. Without them, we would not and could not exist in business.
747 words 2006-07-11 - Foolproof Customer Service Strategies (that only a fool would try!) by David Leonhardt
Ever notice how customer service varies from store to store? You walk into some stores, and before you can say "Buzz off! " a salesperson asks "May I help you? ""No thanks. ""May I help you?
653 words 2006-07-10 - Customers - Hold Onto What You've Got by Alan Fairweather
You probably spend a great deal of your time looking for new customers or clients. However, are you sure your doing enough to hold onto the ones you've got. One of the least costly ways to grow your business is to get customers to come back and buy more of your product or service.
411 words 2006-07-09 - Check Yourself for Outstanding Customer Service by Ed Sykes
Recently, a business associate, Mike, mentioned that he was doing a show at a local university and stopped by the faculty dining hall to get lunch. He said that, while waiting on line, the service was poor.
698 words 2006-07-09
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